The Consumer Council for Water (CCW) has reported that nearly two million eligible customers may be unaware of available financial support from water companies.
Despite more than 1.3 million low income households benefitting from bill reductions through social tariffs, an increase of 19% in 2022-23, CCW notes low awareness and potential barriers preventing millions from accessing entitled assistance.
The CCW has emphasised the need for struggling households to proactively seek support amid impending energy and water bill increases.
Andy White, Senior Leader for Social Policy at the CCW, said: “Rises in energy costs this winter and water bills from April will heap considerable pressure on millions of struggling households so it’s vital low income customers act now to get all the help they’re entitled to.
“Water companies should exhaust every opportunity to reach customers in hardship but we’d also urge anyone who is worried about their water or energy bill to take the first step and ask for help. There remains a lot of untapped support.”
