Energy suppliers are beginning to regain consumer confidence following the recent energy crisis, according to a new survey by comparison and switching service Uswitch.
The survey, which included responses from 15,030 energy customers, indicates a 10% rise in overall customer satisfaction compared to last year.
The survey reveals that customer satisfaction, which had dropped from nearly 77% in 2021 to a low of 60% last year, has now recovered to almost 70%.
Additionally, two-thirds of energy customers (66%) would recommend their provider, the highest level in four years.
This marks an improvement from the 47% recommendation rate at the height of the energy crisis in 2023.
Despite these gains, there are still areas needing improvement.
Only 53% of customers are satisfied with the value for money from their energy provider, which is 17% lower than the 70% satisfaction reported before the energy crisis in 2021.
Consumers are increasingly managing their bills through mobile apps, with nearly 60% of users expressing satisfaction with their provider’s app.
This is an increase from the 35% satisfaction rate in 2021.
